Shipping policy
Last updated: March 16, 2026
This Shipping Policy explains how orders are processed and delivered when you purchase from MobileCentral.co.uk.
1. Order Processing Time
Orders are typically processed within 1–3 business days.
Processing time may vary during:
- High-demand periods
- Promotional events
- Inventory transfers
- Public holidays
Orders are not processed on weekends or public holidays.
You will receive a shipping confirmation email once your order has been dispatched.
2. Shipping Origin
Products may ship from:
- United Kingdom warehouses
- European warehouses
- International warehouses
Shipping origin depends on product availability and inventory location.
We prioritize inventory located closest to the delivery destination whenever possible to ensure efficient delivery.
3. Shipping Cost
🚚 Free UK Delivery
MobileCentral.co.uk offers Free Standard Shipping on all orders delivered within the United Kingdom.
There are no additional shipping charges at checkout for standard delivery within the UK.
Promotional shipping offers may occasionally be displayed on the website or product pages.
4. Delivery Timeframes
📦 Standard Shipping
For most UK orders, delivery typically takes 5–9 business days after shipment.
Delivery times may vary depending on:
- Product availability
- Warehouse location
- Shipping carrier conditions
- Delivery destination
The delivery timeframe begins once the order has been processed and shipped.
🚀 Fast Shipping Products
Certain products may qualify for faster delivery, typically 1–3 business days.
When applicable, the specific delivery timeframe will be clearly indicated on the product page.
The delivery estimate displayed on the product page takes priority over the standard shipping timeframe.
🔋 Products Containing Batteries
Products containing lithium batteries or integrated battery devices are subject to specific transportation regulations.
As a result, delivery times may occasionally be extended due to additional carrier safety procedures.
We work diligently to minimize any impact on delivery times.
5. Shipping Delays
Delivery timeframes are estimates and are not guaranteed.
We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Weather conditions
- Incorrect address provided by the customer
- Force majeure events
Carrier delays do not automatically qualify for refunds.
6. Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout.
If an incorrect address is provided:
- We are not responsible for failed delivery
- Additional reshipping fees may apply
Address changes may not be possible once an order has been processed.
7. Lost or Stolen Packages
If tracking information shows that a package has been delivered but you have not received it:
- Please contact the shipping carrier first
- We may assist in initiating a carrier investigation
MobileCentral.co.uk is not responsible for packages marked as delivered by the carrier.
If a package is confirmed lost in transit by the carrier, we may offer a replacement or refund at our discretion.
8. Refused or Undeliverable Shipments
If a shipment is:
- Refused
- Unclaimed
- Returned due to an incorrect address
Return shipping fees, handling charges, and any carrier costs may be deducted from the refund.
9. Customs and Import Considerations
For products shipped from international warehouses, additional customs procedures may apply.
For orders delivered to the United Kingdom:
- For orders valued at £135 or less, UK VAT is included in the final price displayed at checkout. No additional taxes or import charges will be required upon delivery.
- For orders valued above £135, import VAT, customs duties, and carrier handling fees may be charged by the delivery carrier before delivery.
These charges are determined by customs authorities and are outside our control.
Customs clearance procedures may occasionally cause additional delivery delays.
10. Risk of Loss
Risk of loss and title for products transfer to the customer upon delivery confirmation by the shipping carrier.
11. Shipping Issues
If you experience a shipping issue, please contact:
Please include your order number and a description of the issue.
We will make commercially reasonable efforts to assist.