Warranty Policy
Last updated: March 9, 2026
This Warranty Policy explains the limited warranty coverage provided by MobileCentral.co.uk.
This warranty is provided in addition to your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015. Nothing in this policy limits or excludes those rights.
1. General Warranty Coverage
Unless otherwise stated on the product page, products sold on MobileCentral.co.uk are covered by a limited 30-day warranty against manufacturing defects.
The warranty period begins on the date of delivery confirmation.
This warranty does not cover:
- Accidental damage
- Misuse or improper handling
- Improper installation
- Unauthorized modifications
- Normal wear and tear
2. Electronic Parts and Replacement Components
Electronic repair parts, including but not limited to:
- Screens
- Batteries
- Charging ports
- Flex cables
- Internal replacement components
are covered only for manufacturing defects identified prior to installation.
Due to the sensitive nature of electronic repair parts, the warranty becomes void if:
- The part has been installed
- Protective films or seals have been removed
- The item shows signs of installation
- The item has been physically damaged
We strongly recommend professional installation by a qualified technician.
3. Refurbished Devices
Refurbished smartphones and devices may include a limited warranty as specified on the product page.
Unless otherwise stated, the warranty covers hardware defects only.
The warranty does not cover:
- Accidental damage
- Liquid or water damage
- Battery degradation due to normal use
- Software issues
- Damage caused by third-party repairs
Battery performance in refurbished devices may not match factory-new levels unless explicitly stated.
4. Warranty Claim Process
To submit a warranty claim, please contact:
You must provide:
- Your order number
- A description of the issue
- Clear photos or video evidence of the problem
We may request additional diagnostic information before approving a warranty claim.
Warranty claims must be initiated within the applicable warranty period.
5. Warranty Resolution
If a warranty claim is approved, we may offer one of the following solutions:
- Repair
- Replacement
- Store credit
- Refund
Returned items may be inspected before a resolution is issued.
Customers may be required to return the product for inspection before a warranty claim is processed.
6. Warranty Exclusions
This warranty does not cover:
- Damage caused during installation
- Damage caused by improper handling
- Damage caused by unauthorized repairs
- Software issues or firmware modifications
- Compatibility errors with third-party devices
- Regional network incompatibility
- Cosmetic wear from normal use
7. Limitation of Liability
Our liability under this Warranty Policy is limited to the repair, replacement, or refund of the purchased product.
We are not responsible for:
- Labour or installation costs
- Device repair costs
- Loss of data
- Loss of profits
- Indirect or consequential damages
Nothing in this section limits liability where it would be unlawful to do so under applicable UK law.
8. Dead-on-Arrival (DOA) Testing
Customers must test electronic replacement parts prior to final installation.
Testing should be performed by connecting the component to the device without removing protective films or applying adhesive.
Any manufacturing defect must be reported within 48 hours of delivery.
Claims for defects reported after installation may not be accepted unless the defect was clearly present prior to installation.
9. Product Identification and Anti-Fraud Protection
For quality control and fraud prevention purposes, certain products may contain identification markings, serial numbers, or internal labels.
Warranty claims may be rejected if these identifiers are missing, altered, or do not match the product originally shipped.
10. Installation Responsibility
MobileCentral.co.uk is not responsible for damage caused during installation.
Customers are responsible for ensuring that replacement parts are installed correctly.
Improper installation may result in damage to the component or device, which is not covered under this warranty.
11. Dispute Resolution
If you experience any issue with your order, we ask that you contact our support team before initiating a chargeback or payment dispute with your bank or payment provider.
Our support team will make every reasonable effort to resolve the issue quickly.
Initiating a chargeback without first contacting our support team may delay the resolution of your case and may require additional verification steps.